Overview
Liberty Pathways is a 48-person immigration boutique handling high-volume H-1B and PERM work for fast-growing companies. They had demand, but deadlines were turning into fire drills.
The Situation
On average it took 26 calendar days from signed retainer to a petition being shipped. Work lived across Box folders, e-sign links, and Slack threads with no unified view of risk.
The Breaking Point
During cap season, three petitions missed the outbound deadline by one business day. Liberty refunded $12,000 in fees and absorbed overtime. Leadership needed prep time cut almost in half to avoid repeat failures.
The Solution
We implemented a speed-first workflow layer designed for U.S. filing cycles:
- Smart intake portal to validate and collect required data fast.
- Real-time LCA tracker with alerts the moment certifications clear.
- E-sign + evidence bundling to collect signatures and auto-assemble packets.
- Traffic-light dashboard (green/yellow/red) refreshed frequently and visible firm-wide.
- Consolidated multiple tools into one secure platform to reduce complexity and cost.
Results
| Metric | Before | 30 days after | Delta |
|---|---|---|---|
| Avg. days retainer -> filed | 26 days | 11 days | -58% |
| On-time cap submissions | 91% | 100% | +9 pts |
| Staff overtime (monthly) | 142 hrs | 38 hrs | -73% |
| CSAT (1-5) | 3.4 | 4.6 | +35% |
Takeaways
- Speed is workflow design, not luck.
- Real-time visibility prevents deadline roulette.
- The best process is the one everyone can follow without extra effort.